1. Please ensure that you show a valid identification at the Front Desk upon check-in. Foreign guests are required to present passports with a valid entry and exit visa. Vietnamese guests will need to show valid ID cards or any other legal document(s) for identification purposes. We also require your residential address on the guest registration form.
  2. Any special offers and rates are always subject to availability and may be withdrawn or changed any time.
  3. All major credit cards such as American Express, JCB, Visa, Master Card credit cards are accepted
  4. Check in time is from 14:00, check-out time is until 12:00. Early check-in will be offered based on. Late check-out if requested will be confirmed in the morning of the departure date upon availability and also charged at 50% of the room rate. Late check-out after 18:00 will be charged at 100% of the room rate.
  5. Only a maximum of adults can stay in one room. When adults share a room, the extra bed is absolutely required and automatically charged. Children 12 years or older will be charged at adult rates. Children under 12 years (max. 2 children) can share the same room with their parents without extra charge if using the existing bed (including breakfast). Baby cots can be provided free of charge (subject to availability).
  6. The maximum number of people in one room is 4 (including children), whereas only of them can be adults and only one extra bed can be set up. Otherwise, an additional room is obligatory. The room key must be returned to the receptionist before leaving Boutique Hoi An Resort (any lost key will be charged accordingly). Please do not leave the key in your room on your departure day.
  7. Due to restrictions imposed by Vietnamese banks, we can only accept foreign notes that have no marks or cuts. All payment must be settled in Viet Nam Dong.
  8. If no special event is scheduled, please respect our "Quiet Time" policy especially from 22:00 - 06:00 of the following day. Please keep the noise down. Respect your neighbor's right to sleep and relax.
  9. Please respect that our Receptionists can only call Vietnamese land lines for you free of charge and only if absolutely necessary. International phone calls and phone calls to mobile phones must be charged to your account, no matter if the call is made by you from your room or from the Lobby.
  10. Visitors to Guest rooms are not allowed to enter, or be in the room, after 10PM. Visitors entering before 10PM must leave their valid id with the reception. Outside massage services is strictly prohibited to be taken place in the rooms, as this is in violation of the local law.
  11. All valuable items should be placed in the safe deposit box in your room. The resort is not liable for any loss or damage of valuables or other belongings of the guests. Weapons, toxic materials, explosives or inflammable items are not permitted within the resort. Pets are not permitted inside the resort.
  12. Cooking in the guest room is strictly prohibited. Inside the guest room, there are several items which are chargeable if they get lost or break.
  13. Gambling, prostitution and usage of drugs within the resort is in violation of state regulations and is therefore strictly prohibited.
  14. Please familiarize yourself with all fire emergency procedures in your room directory.
  15. The guest agrees to adhere to the policies, rules and regulations of the resort. Should the guest conduct himself herself in a manner threatening to the resort or any of its employees and/or other guest(s), the resort has the right to refuse service or expel him/her from the hotel. In this event, the guest is responsible for all costs and no refund will be issued for any unused portions. The resort reserves the right to refuse service to anyone.
  16. Ignoring the above mentioned issues may result in the Management's decision that the guest must leave the property without any refund.